Refund Policy | Bruksparkens Vandrarhem

At Bruksparkens Vandrarhem, we strive to provide our guests with a pleasant and enjoyable experience. This Refund Policy outlines the circumstances under which refunds may be granted for reservations made through our website, www.bruksparkens.com. By making a reservation, you agree to this policy.

1. General Refund Policy

Refunds will be considered based on the type of reservation and the timing of the cancellation. The following conditions apply:

2. Cancellation Periods

Standard Reservations:
- Free Cancellation: Guests may cancel their reservation up to 48 hours before the scheduled check-in date to receive a full refund.
- Late Cancellation: Cancellations made less than 48 hours before check-in will incur a cancellation fee equal to the cost of one night’s stay.
- No-Show: In the event of a no-show, the full cost of the reservation will be charged, and no refund will be issued.

3. Non-Refundable Reservations

Certain promotional rates or special offers may be non-refundable at the time of booking. These terms will be clearly stated during the reservation process. Please review these terms carefully before finalizing your booking.

4. Refund Process

How to Request a Refund: To request a refund, guests must notify us via email or phone as soon as possible, providing your reservation details and the reason for cancellation.
Processing Time: Refund requests will be processed within 5-10 business days after the cancellation has been confirmed. Refunds will be issued using the original payment method used for the reservation.

5. Changes to Reservations

If you need to change your reservation, please contact us directly. Depending on availability, we may be able to accommodate your request. Changes made within the cancellation period may still be subject to cancellation fees as outlined above.

6. Exceptional Circumstances

In the event of exceptional circumstances, such as natural disasters or health emergencies, we may consider special arrangements for refunds or rebooking on a case-by-case basis. Guests are encouraged to contact us to discuss any unique situations.

7. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at:

Bruksparkens Vandrarhem
Bruksvägen 15
235 92 Vellinge, Sweden
Email: info@bruksparkens.com
Phone: +(46) 708 199 275

8. Changes to the Refund Policy

Bruksparkens Vandrarhem reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically for any updates.

Thank you for choosing Bruksparkens Vandrarhem. We look forward to welcoming you and hope you have a pleasant stay!